1. Where do you ship?
We currently ship only to the United States.
2. Is shipping free?
Yes! We offer free standard shipping on all orders within the U.S.
3. How long does order processing take?
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
4. How long will delivery take?
Once shipped, delivery usually takes 4–10 business days via standard shipping. Delays may occur due to carrier issues, weather, or other unforeseen circumstances.
5. Will I get a tracking number?
Yes! You’ll receive a tracking number via email once your order ships. However, tracking may not be available for some free shipping orders. If you don’t see updates, contact us at support@tullia.shop.
6. What if my order is lost or delayed?
If your package hasn’t arrived within the estimated timeframe, email us at support@tullia.shop. Note that we’re not responsible for delays caused by carriers or external factors.
7. Can I cancel or change my order?
Yes! You can request changes or cancellations within 12 hours of placing your order. Contact us at support@tullia.shop ASAP.
8. How do I contact customer service?
Email: support@tullia.shop
Phone: +1 (347) 460-3513
Address: 199 Lee Ave, Brooklyn, NY 11211, USA
